How we help
Tailored issues tracking software for life sciences quality assurance
We’ll transfer your quality management system (QMS) to JIRA®, which we’ll customise to meet your specific needs. This will make it easier to manage corrective and preventive actions (CAPAs), nonconformities and customer issues, and follow other standard operating procedures (SOPs). Simple forms, rules and automatic escalations will ensure regulatory compliance. Collaboration features, including notifications, comments and assignments, will help to get everyone engaged. Plus, the intuitive dashboard and reporting will help you see the bigger picture and highlight opportunities for improvement.
One place to author, approve and use controlled documents
Whether you’re developing medical devices, biotechnology or drugs, to comply with the regulations it’s vital that you diligently manage your controlled documents. We’ll customise the Confluence® collaboration platform to streamline your company’s controlled document process. This will enable your team to work together to create better controlled documents, faster. Confluence will keep a record of all the discussions in one place, so ideas and learnings are not lost. You’ll all be able to access the platform from any machine on your network or remotely via a smartphone or tablet.
JIRA Service Desk
Customer issues management that delights
Manage customer issues right from JIRA® and make it easy for your customers and research collaborators to interact with you. Make it simple for users to tell you what’s wrong or to ask questions and empower your team to deliver world-class service efficiently.
We’ll set up JIRA Service Desk® in a way that supports all the regulatory requirements without obscuring or complicating the route to solving customer issues. We can even integrate it with Confluence® to provide a knowledge base platform where customers can find answers to their own queries, reducing your team’s workload.